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Help Center

Use this knowledgebase to find tips on how to use our products and for solutions and answers to commonly encountered issues. Use the search feature to quickly find articles matching specific criteria.
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  1. Open Microsoft Outlook, on the Tools menu, click E-mail Accounts.
  2. Click View or change existing e-mail accounts, and then click Next.
  3. Select your POP3 account, and then click Change.
  4. Click More Settings.
  5. Click the Advanced tab, and under Delivery, select the Leave a copy of messages on the server check box.
  6. Select the following options:
    •Remove from server after 60 or 90 days: E-mail messages are downloaded to your computer but remain on the e-mail server for the number of days that you specify. We recommend that you choose the smallest number of days that suits your needs (60 days is appropriate). The longer you leave messages on your e-mail server, the greater the risk of exceeding your mailbox size quota, this will also slow down your mailbox performance if the size is too large.
    •Remove from server when deleted from 'Deleted Items': Check this box, E-mail messages are downloaded to your computer but also remain on the e-mail server indefinitely until you delete the e-mail message in Outlook and empty the Deleted Items folder. Just deleting the message doesn't remove the message from the e-mail server. Checking this box ensures that messages you delete in Microsoft Outlook are also deleted from the e-mail Server. If you do not check this box, messages are left on the server indefinitely and you will eventually exceed your mailbox quota.
  7. Click OK, and then click Finish. Close Outlook and reopen it.
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